Shipping & FAQs
Every Whispering Hound product is made to order, just for you. Here's what to expect once you've placed your order.
Where do you ship?
We currently ship to the United States, Canada and Australia. More countries are coming soon.
Free shipping
- United States: free shipping on orders over $75
- Canada & Australia: free shipping on orders over $100
Free shipping is applied automatically at checkout. Orders below these amounts pay a flat shipping rate, shown at checkout before you pay.
How long will my order take?
Because each item is printed on demand, please allow 2–5 business days for your order to be made. After that, typical delivery times are:
- United States: 3–4 business days
- Canada & Australia: 5–20 business days
You'll receive a tracking number by email as soon as your order ships. These are estimates; delivery can occasionally take longer, especially around holidays.
Why did my order arrive in more than one package?
Some items are made at different production facilities, so a multi-item order may arrive in separate packages. You only pay shipping once.
Will I pay import taxes or duties?
Prices are shown in US dollars. For orders to Canada and Australia, local import taxes (such as GST) or duties may be charged by your country's customs or the delivery carrier when your parcel arrives. These charges are not included in our prices or shipping and are the responsibility of the recipient.
My item arrived damaged or misprinted. What now?
We're sorry! Please contact us within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or a refund.
Can I return or exchange an item?
Because every item is made to order, we can't accept returns or exchanges for change of mind or wrong size. Please check product details and size charts before ordering. Damaged, defective or misprinted items are always covered, as above.
Do you offer bundle discounts?
Yes! Mix and match anything in the store: buy 2, save 10%; buy 3 or more, save 15%. Discounts apply automatically at checkout.
Still have a question?
Get in touch through our Contact page and we'll get back to you as soon as we can.