Refund policy

Every Whispering Hound product is made to order, just for you, by our print-on-demand production partner. Because of this, we handle returns a little differently from a traditional shop.

Damaged, defective or misprinted items

If your order arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right with a free replacement or a full refund, your choice.

Please contact us within 30 days of delivery with your order number and a clear photo of the problem (and of the shipping label, if the package was damaged). You don't need to send the item back unless we ask you to.

Change of mind, wrong size or colour

As each item is printed specifically for your order, we're unable to accept returns or exchanges for change of mind, or if the wrong size or colour was ordered. Please check product descriptions and size details carefully before ordering. If you're unsure about sizing, contact us before you buy and we'll gladly help.

Lost or undelivered orders

If your tracking shows your order as delivered but you haven't received it, please check with the carrier and your neighbours first. If it can't be found, contact us within 30 days of the expected delivery date and we'll look into it with our production and shipping partners. If an order is returned to us because of an incorrect or incomplete address provided at checkout, we can reship it once the shipping cost is covered again.

Cancellations

Production begins quickly, so we can't guarantee that an order can be cancelled once it's placed. If you need to cancel, contact us immediately and we'll do our best before production starts.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.

Contact us

Questions about an order? Reach us through our Contact page and include your order number.